Analisis Mingguan ULAS: Bansos dan Infrastruktur Jadi Keluhan Terbanyak

Pengaduan masyarakat melalui aplikasi ULAS pada periode 10–16 Januari 2026 mencatat 191 aduan masuk. Dari jumlah tersebut, 158 aduan (82,72 persen) telah diselesaikan, sementara 33 aduan (17,28 persen) masih dalam proses tindak lanjut hingga 19 Januari 2026.

Mayoritas aduan disampaikan oleh pengadu laki-laki sebesar 60,73 persen, dengan kanal pengaduan terbanyak melalui WhatsApp Lapor Mas Wali (50,79 persen) dan website ULAS (45,55 persen). Puncak aduan terjadi pada 13 dan 14 Januari 2026.

Kategori Bantuan Sosial (Bansos) kembali menjadi aduan terbanyak dengan 37 laporan, yang didominasi keluhan terkait ketidakmerataan penerimaan bantuan, ketidaksesuaian data kepesertaan, serta kendala pencairan. Selanjutnya, kategori Jalan dan Drainase mencatat 29 aduan, terutama terkait jalan rusak, genangan air, dan saluran tersumbat.

Selain itu, aduan juga muncul pada sektor Perhubungan, Perparkiran, Kesehatan, Kesejahteraan Rakyat, Lingkungan Hidup, Pendidikan, serta Koperasi dan UMKM. Hasil analisis ini menjadi bahan evaluasi untuk mendorong peningkatan responsivitas, penguatan koordinasi lintas perangkat daerah, serta peningkatan kualitas pelayanan publik kepada masyarakat.

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Public complaints submitted through the ULAS application during the period of 10–16 January 2026 reached a total of 191 reports. Of these, 158 reports (82.72 percent) have been resolved, while 33 reports (17.28 percent) are still in the follow-up process as of 19 January 2026.

Most reports were submitted by male complainants (60.73 percent). The most frequently used channels were WhatsApp Lapor Mas Wali (50.79 percent) and the ULAS website (45.55 percent). The highest number of complaints occurred on 13 and 14 January 2026.

The Social Assistance (Bansos) category recorded the highest number of complaints with 37 reports, mainly related to unequal distribution, data inaccuracies, and delays in benefit disbursement. This was followed by the Road and Drainage category with 29 reports, concerning damaged roads, flooding, and clogged drainage systems.

Complaints were also reported in other sectors, including Transportation, Parking, Health, Social Welfare, Environment, Education, and Cooperatives and MSMEs. These findings serve as an evaluation basis to enhance responsiveness, strengthen inter-agency coordination, and improve the quality of public services.

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Aduan masyarakat lumantar aplikasi ULAS ing periode 10–16 Januari 2026 kacathet ana 191 aduan. Saka jumlah kasebut, 158 aduan (82,72 persen) wis kasil ditangani, dene 33 aduan (17,28 persen) isih ana ing proses tindak lanjut nganti tanggal 19 Januari 2026.

Mayoritas aduan dipunaturake dening pelapor lanang (60,73 persen). Kanal aduan sing paling akeh digunakake yaiku WhatsApp Lapor Mas Wali (50,79 persen) lan website ULAS (45,55 persen). Lonjakan aduan paling dhuwur kedadeyan ing tanggal 13 lan 14 Januari 2026.

Kategori Bantuan Sosial (Bansos) isih ndominasi kanthi 37 aduan, sing akèh gegayutan karo ketidakmerataan panriman bantuan, data kepesertaan sing durung trep, lan kendala pencairan. Salajengipun, kategori Dalan lan Drainase kacathet 29 aduan, utamane gegayutan karo dalan rusak, genangan banyu, lan saluran sing keblokir.

Kajaba iku, aduan ugi muncul ing sektor Perhubungan, Perparkiran, Kesehatan, Kesejahteraan Rakyat, Lingkungan Hidup, Pendidikan, lan Koperasi lan UMKM. Asil analisis iki dados bahan evaluasi kanggo ningkatake responsivitas, ngiyatake koordinasi lintas piranti daerah, lan ningkatake kualitas pelayanan publik marang masyarakat.